Introducing the New Tenant and Landlord Portal!

The Tenant and Landlord Portal is designed to make life easier for you and your clients. Through this portal, tenants and landlords can access their statements and basic information—no need to wait for or rely on emailed statements. Plus, we’re working on adding some exciting new features in the near future! The old portal will be redirecting to the new address, which serves as the new home for all registered tenants and landlords.

How It Works

Register your tenants and landlords:
Add your clients to the portal, and they’ll automatically receive an email with their username (email address) and a temporary password.
Clients set up their accounts:
They’ll follow the link in the email, set a new password, and log in to access their details—simple and straightforward!

Important:

Kindly update the old address on any of your email or sms templates, so that the tenants and landlords have the new address. You can share the portal link—https://portal.propworx.co.za/—in your emails or SMS communications to give your clients quick and easy access.
Only registered tenants and landlords will have access to the portal

Join Our Webinar!

We’re hosting a webinar to help you get the most out of the new portal.

🗓️ Date: Tuesday, 14th January
⏰ Time: 9:00 AM
📍 Link: https://academy.mypropworx.com/session/propworx-portals-for-tenants-owners-1188157303

During this session, we’ll walk you through everything you need to know about registering your clients and using the portal. Don’t miss it!

Step-by-Step Guide

Below, you’ll find detailed steps on how to register your tenants and landlords, as well as how to navigate the portal.

Let us know if you have any questions or need assistance. We’re here to help!

PropWorx Portals: Register Tenants and Landlords to Portal

Tenants and Landlords can access the online portals by visiting https://portal.propworx.co.za/

Before registering clients, ensure the email address to be registered is correct email for that client. Ensure there is only one email address on the client’s profile before registering. If a client has multiple email addresses, remove the extras, register with the single email, then re-add the additional emails afterward.

1. There are two ways to register clients:

Option 1: Via the File: Click on Admin then Customer file then Tenants or Landlords. On the client card, click on the “Not Registered on PropWorx Portal”.

Option 2: Via the Contact’s Page: Click on Admin then Contacts then Tenants or Landlords. On the client row, click on the “Not Registered on PropWorx Portal”.

2. On the pop-up screen, Register on Portal.

3. Client profile will now show as Click on the “Registered on PropWorx Portal”.

Note: If a client is linked to multiple properties as a tenant or landlord, they will automatically be registered against all linked files. However, if a client is both a tenant and a landlord on different files, you need to register them separately for each role.
To unregister a client, repeat the above steps and untick the tick box.

4. An email from PropWorx will be sent to the client notifying them of their registration (this may take up to 5 minuets or may be received in spam mail). The client will need to use the temporary password provided or click Forget Password to access their account. Once the password is setup, the client can access the portal via https://portal.propworx.co.za/

Warning

IMPORTANT: Please ensure to update any email and SMS templates to reflect the correct portal link. To update templates, click on Settings then Templates then select template and edit template to make changes and save.

Need Assistance or have a question?

For any questions or assistance, please contact your agent, agency, or landlord directly. PropWorx is unable to assist with portal registration, property, statement, or account queries

Portal Information and Webinar